Refund policy
This policy is provided by Tekxne Creative Corporation, operating as TEKXNE ("we," "us," "our"). Because TEKXNE is currently being funded through pre-orders rather than sold from existing stock, this policy works differently from a typical retail return policy. Please read this carefully before ordering.
1. What Your Pre-Order Funds & Delivery Timeline
Your order is a pre-order. It goes directly toward funding the injection mold tooling and final production testing needed to bring the TEKXNE Stick into production. Expect a minimum of 3+ months from order to delivery. This is a real production timeline, not a placeholder, and we'll share updates as tooling and testing progress. If timelines shift, we'll communicate delays as they come up.
2. Change-of-Mind Refunds (Pre-Order Cancellations)
If you simply no longer want to wait or have changed your mind, refund requests are not eligible until production has been set up.
Once we announce that production has been set up, a refund window opens: you may request a refund within 30 days of that announcement.
After that window closes, pre-orders are considered final and will be fulfilled as production completes.
To request a refund during the eligible window, contact us at info@tekxne.com with your order number. Approved refunds are issued to your original payment method within 10 business days of approval. It may take additional time for your bank or card issuer to post it.
3. Defects, Damage, or Incorrect Items
If your item arrives defective, damaged, or isn't what you ordered, contact us at info@tekxne.com within 30 days of delivery. We'll evaluate and make it right (replacement or refund) regardless of the change-of-mind refund window above. Customers are responsible for return shipping. If you're in the Greater Victoria area, see Section 4 for a local drop-off option instead of mailing your item back.
4. Returns After Delivery (Change of Mind, Once You Have the Physical Item)
Once you've received your TEKXNE Stick, you have 30 days from the date of delivery to return it if you've simply changed your mind.
To be eligible, your item must be in the same condition you received it: unused, with all original components, hardware, and packaging intact. You'll also need your receipt or proof of purchase.
To start a return, contact us at info@tekxne.com. Items sent back without first requesting a return will not be accepted. Return shipping costs are the customer's responsibility unless the return is due to a defect, damage, or incorrect item (see Section 3).
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days.
Local drop-off (Greater Victoria area): If you're located in the Greater Victoria area, you can arrange to drop off your return in person instead of mailing it back. Contact us at info@tekxne.com to coordinate a time and location.
5. Exchanges
If you'd like to exchange your TEKXNE Stick for a different color, configuration, or component, contact us at info@tekxne.com within 30 days of delivery. Your original item must be in the same condition you received it: unused, with all original components and packaging, along with your receipt or proof of purchase.
Once we receive and inspect the original item, we'll send your exchange, subject to availability. If there's a price difference between the original and replacement item, we'll invoice or refund the difference.
6. European Union 14-Day Cooling-Off Period
This section applies once you've physically received your TEKXNE Stick. If you're ordering from within the European Union, in addition to the return options above, you have the right to cancel your order and return your item within 14 days of the date you receive it, for any reason and without justification. As with standard returns, your item must be in the same condition you received it: unused, with all original components and packaging, and you'll need your receipt or proof of purchase.
7. Agreement to These Terms
By placing a pre-order with Tekxne Creative Corporation (operating as TEKXNE), you acknowledge and agree to the terms outlined in this policy, including the pre-order refund window, delivery timeline, and return conditions described above.
8. Contact
Questions about this policy, or to start a refund or return request: info@tekxne.com
Return/refund mailing address: Tekxne Creative Corporation, 3120 Qu'Appelle St, Victoria, BC, Canada V9A 1V4